FAQ

Minimum OS requirements are listed at https://www.proctortrack.com/tech-requirements/.

A minimum of 2 Gigabytes.

No, a test has to be taken on a desktop or laptop.

No. Please contact examcentral@uwo.ca.

Yes. The most comprehensive manual can be found at https://ecampusontario.pressbooks.pub/proctortrack/.

Your departments should have reached out by now to see if you were interested in using Proctortrack. We have a list of all tests and exams that have been approved to use Proctortrack and we can check for you or you can check with your department.

Yes. In OWL add them as a "secondary instructor".

Yes, Proctortrack can be configured to allow/whitelist external applications. To learn how to whitelist a URL/application please refer to https://ecampusontario.pressbooks.pub/proctortrack/.

Proctortrack is able to detect when a student uses notes online or off, leaves a test session, is replaced by another test taker, cooperates with another person, runs blacklisted applications, or tries to copy test questions.

There are many aspects of proctoring that can be customized, e.g. what is allowed and what is not allowed. A complete list of customizations is listed in the Proctortrack instructor manual.

While Instructor technical support is available through Proctortrack, please use examcentral@uwo.ca to request support from Western first. We will connect you with Proctortrack support if/when necessary.

Grades remain in OWL, and Proctortrack does not access or interfere with grades. Proctortrack provides proctoring as an overlay on top of the LMS.

There is no built-in feature for students to communicate with their professor in Proctortrack. You could allow students to look down and write on paper and then present the written paper to the screen. This would require to enable the "ALLOW HANDWRITTEN NOTES" setting at the exam level (OR DON'T ENABLE SO THAT IT TRIGGERS YOU TO LOOK AT THE NOTE).

Not on Proctortrack - but they can on OWL which will transfer over to Proctortrack.

Yes. For example, you could set your dates for a 3 hour exam from June 8 at 9am through June 10 at 7pm. The student would have 3 hours from the time they started within that window.

Please note that the accommodated duration must first be set in OWL (so that that OWL assessment does not time the student out while they are in Proctortrack). The time in Proctortrack (under student settings) must be adjusted when greater than 240 minutes, but if it is less than 240 minutes the OWL duration should be sufficient.

If you select "short rest breaks" under the student settings tab on Proctortrack, there will not be a marked violation when the student gets up to leave the room for a break. If you would rather review the break following the exam, simply do not check off "short rest breaks" and you will be able to review the flag on the video.

Yes. This is done during the student onboarding process.

Proctortrack does not support mobile devices as a mode of test-taking. There is a companion app feature that allows students to use their phone for the Face/ID scan, but it must be paired with a laptop/desktop to take the test itself. Also, due to the speed of the roll-out for summer we haven't been able to do any testing with the mobile app as of yet.

Zoom could be open, but the microphone and video on zoom would not work because Proctortrack needs access to these. This is the same situation if you were to run MS Teams and Zoom call at the same time. Only one program on your computer can access the microphone or webcam at one time.

Students can restart the computer and Proctortrack will either continue from where it left off, or students will need to restart the test flow from LMS. It depends on how long it took to restart the computer.

Proctortrack will continue to run and capture data. Once the exam is complete and the internet resumes, Proctortrack will upload the captured data. If students are found to be violating exam rules during the time in which the internet is down, the session will still be flagged for violations.

The onboarding process for students should take less than an hour. The record of students onboarding results is available approximately 1-4 hours after they complete their onboarding test.

Students should complete onboarding at the beginning of the term so any problems can be resolved before the proctored test.

Yes. Students need to onboard for each course.

Western student ID is preferred.

Yes. Proctortrack provides live support during the exam.