Transcripts

Effective July 5, 2021 - Student Central is open on Mondays and Thursdays between 12:30 p.m. and 4:00 p.m. Pick up transcript requests will be held and processed on those days. Submit a Virtual Helpline - Transcript request to change your pickup order to mail.

What is a transcript?

A transcript is a copy of a student's permanent academic record at this University, duly certified by the Registrar and bearing the embossed seal of the University. A transcript is privileged information and is available only upon the written or online request and payment of the fee in effect at the time by the student.

Why would you order a transcript?

A transcript is required as one of the supporting documents for: applications to other universities and graduate schools; fellowship and scholarship applications; and is commonly required by prospective employers. The transcript is a record of a student's academic progress. If you are considering having your transcripts issued to you, check if this is acceptable to the other institution.  Your transcript will show as being issued to you.  You cannot return your transcripts to us to be redirected. 

Note that a transcript reflects the current status of a student's record at the time it is issued. Students should ensure that any changes to the transcript (e.g., from an INC to a final grade) are recorded before ordering a transcript. Courses will not appear on the transcript before the last day to add a course for that term. See the Western Calendar for official dates.

*A full course (1.0 units; running September to April) normally consists of three lecture hours each week. Each full course is equivalent to six semester hours or nine quarter hours. For a full explanation of courses suffixes, their corresponding weights and scheduling guidelines, see: Course Suffixes. *correction to transcripts printed after February 2020, the course number suffixes should read 'B 0.5 course in second term'.

How to Order a Transcript

Note: Due to Payment Card Industry requirements, we are unable to process any requests received via email.

We offer two options to order your official Western transcript

Online:

Login to Student Center using your Western User ID and Password to submit an online request.

* Online orders cannot be changed or cancelled once submitted

* If you order a Third Party Form or an Official Western Letter to be sent with your transcript, this will delay processing and delivery as these items take longer to process.

* At this time diplomas cannot be couriered together with transcripts.

If you do not know your Western Identity signon please reach out to us via our Virtual Helpline and we will get you setup to order online.

Mail:

eTranscripts can ONLY be ordered through Student Center. Students who attended prior to 1984 will be limited to paper transcripts ordered through the pdf.

Complete our Transcript Request form (pdf) (if you need to pay by cheque) and mail it to us.  Note: Due to Payment Card Industry requirements, we are unable to process any requests received via email.

Student Central - Transcripts
Room: 1120 Western Student Services Building
1151 Richmond Street
London, Ontario, CANADA
N6A 3K7

Transcript Terms and Conditions (pdf)

Fees and Processing Time

Transcripts are normally processed within 4 to 5 business days.  This does not include mailing time. 

*Note: Please be aware that due to COVID-19, there may be delays in the delivery of regular mail. Within Canada up to 3 weeks for delivery and International can take up to 6 weeks.

TRANSCRIPT FEES
Hard Copy Transcript Requests (4-5 business day processing) $15.00
eTranscript Requests $21.00
Per Attachment   $5.00
Courier Fees: Within Ontario $25.00
Courier Fees: Canada (excluding Ontario) $34.00
Courier Fees: USA $48.00
Courier Fees: International (may vary depending on location & service) $77.00

Additional charges may apply for returned courier shipments. If you request an order sent by fax, we will make 3 attempts for unsuccessful fax transmissions.

Tracking Your Transcript Order

Track your transcript order through your Student Center under Academics > Documentation > Transcripts.  You will be able to see the status of your order, when it was completed, and the courier tracking number (if you requested your transcript be sent via courier).  If you do not have access to the Student Center, please reach out on Chat to confirm the status of your order.

Electronic Transcripts

Western University’s official eTranscripts are issued through MyCreds, powered by Digitary, a leading digital credential expert and platform for certifying, sharing, and verifying academic credentials in a secure digital format. These digital transcripts can be shared securely with educational institutions, employers, government authorities, and other third parties. You can quickly access official transcripts and share them worldwide making for faster decision-making for employers and educational institutions.

Transcripts not shared through the portal (i.e. downloaded through MyCreds by you and then shared) are not official as they are subject to tampering and their authenticity cannot be verified by the receiver.

Benefits of Using MyCreds

MyCreds ensures your documents' authenticity when accessed through the MyCreds portal.

MyCreds stores your documents securely and your data remains under Western University’s control. This information can only be accessed by you, Western, and whomever you choose to share your documents with.

Documents issued through MyCreds are authentic, tamper-evident, and legally valid. The underlying MyCreds system has been independently tested by security experts. MyCreds documents contain digital signatures that meet the legal requirements of certified digital documents in countries around the world.


Frequently Asked Questions

What information is on the Official Transcript?

A Western official transcript is a complete record of a student's academic progress at Western University, including all undergraduate, graduate, professional, and education courses attempted and the grades achieved, including courses from which a student has withdrawn without academic penalty; degree attained; comments related to a student’s academic progress; all undergraduate scholarships, awards, prizes, fellowships and medals awarded; selected National and Provincial graduate scholarships; and selected honours. Full details can be found in the Academic Calendar.

All official transcripts are complete and unabridged. Partial transcripts are not issued.

How do I share my eTranscript with a third-party recipient?

Once you receive a confirmation email that your eTranscript is available, you simply log in to the MyCreds Learner Portal. From the portal, you can share your eTranscript with a recipient by clicking “Share” and entering the recipient’s email address. The recipient will receive an email notification from MyCreds that includes your name and indicates that you have shared a document with them. The recipient will click on the link provided in this email notification to view your transcript. The recipient will also be able to download your transcript. Note that you can only share your eTranscript with the number of recipients equal to the number of Share Credits you purchased when ordering.

You have full control over how your document is shared - you can designate recipients, specify how long they can access your document, or require them to use a PIN that you set. You can also send the document to another post-secondary institution directly through the MyCreds platform if the school is registered on the MyCreds network.

How to share your eTranscript from the MyCreds Portal

  1. From the Documents Page, which will be visible after login, click on the Share button next to the document you wish to share.
  2. On the Document Sharing screen, enter the recipient's email address and MyCreds will send an email to the person or organization. You can also specify for how long they can access the document and/or require them to have a PIN to access the document. Once you have entered the email address and completed any of the other sections on the screen, click the Continue button.
  3. Review the number of share credits you have for this document, and click Share.
  4. Review the confirmation message which will include the email address for the recipient you have shared your transcript with. You can advise the recipient to expect an email notification from MyCreds.ca | Mes Certif.ca <noreply@mycreds.ca>.

For complete details about sharing your documents, please see the MyCreds Learner FAQ .

What is MyCreds?

MyCreds™ | MesCertif™ is owned by the Association of Registrars of the Universities and Colleges of Canada (ARUCC ). It is a national credential wallet for post-secondary learners that has been created by Canadian higher education leadership. It represents an example of how ARUCC and Canadian colleges, institutes, and universities are committed to ensuring official and secure document exchange and adheres to the Groningen Declaration Network (GDN) principles, which emphasize, “Citizens worldwide should be able to consult and share their authentic educational data with whomever they want, whenever they want, wherever.” ARUCC became a signatory to the GDN principles in 2015.

I am applying to AMCAS can I send an eTranscript for my application?

No, AMCAS requires paper transcripts. You can choose mail or courier.

Canada Post/USPS (no tracking) mail address:
AMCAS, attn: transcripts
AAMC Medical School Application Services
PO BOX 57326
Washington, DC 20037

If it is sent via courier and would need a signature to be accepted please use their physical address:
AMCAS, attn: transcripts
AAMC Medical School Application Services
655 K Street, N.W. Suite 100
Washington, DC 20001

I am applying through OUAC for admission to a program, can I share a transcript through MyCreds with OUAC?

No, you should order your transcript through the OUAC system and not MyCreds.

What do I do if I have forgotten my Western user ID or password?

To reset a forgotten password visit https://identity.uwo.ca/reset-my-password with your student number and access code. To retrieve a forgotten access code visit https://studentservices.uwo.ca/secure/PIN/GetPinInfo.cfm. If we do not have your Social Insurance Number (SIN) on file you will need to submit a Virtual Helpline – Access Code Retrieval request.

I’m a former student/alumni and I don’t have access to Student Center to order my transcript, what do I need to do?

To have your Student Center account set up so that you can order your transcript online, reach out to us via our Virtual Helpline .

How does MyCreds secure my Official Transcript (eTranscript)?

When shared through the MyCreds platform, the official transcript (e-Transcript) is authentic, tamper-evident, and legally valid. Documents issued through MyCreds contain digital signatures that meet the legal requirements of certified digital documents in countries around the world. When you share your documents with third parties through the MyCreds portal, these digital signatures ensure their authenticity. MyCreds stores your documents securely and your data remains under Western University’s control and you control who you share your documents with. The underlying MyCreds system has been independently tested by security experts. More information can be found on the MyCreds website.

How do I order eTranscripts?

You can order eTranscripts through your Student Center choosing a specific number of Share Credits. You will receive an email notification from MyCreds when your eTranscript is ready to be shared. You will then log into your secure account on the MyCreds Learner Portal with your Western user ID and password and authorize the release of your transcript to your chosen destination.

What are Share Credits?

Instead of paying a fee per paper transcript, with the eTranscript you purchase a specific number of Share Credits for that document. Each Share Credit allows you to share the secure eTranscript with one recipient, such as an employer or an educational institution.

For example, if you are applying to graduate programs at two universities (University A and University B) and need to submit an eTranscript with the application to each university, you would purchase two (2) Share Credits when you submit your order through your Student Center. When you are notified that your eTranscript is ready for sharing, log in to the MyCreds Learner Portal. You will then use the first Share Credit to send your eTranscript to University A, and the second Share Credit to send your eTranscript to University B. In the MyCreds Learner Portal, you will be able to see how many Share Credits you purchased for your e-Transcript, how many you have already used, and how many are remaining.

When you have used all of the Share Credits that you purchased for your eTranscript, you will no longer be able to share it with any further recipients. If the remaining Share Credits reach zero and you need to share your eTranscript with another recipient, you will need to submit a new order through your Student Center topurchase more Share Credits.

What is the cost of an eTranscript?

The cost for each eTranscript Share Credit is $21. To order transcripts via Student Center, you must have a valid Visa or MasterCard credit card (debit card is not accepted). Transcript fees are charged in Canadian dollars. Payment is non-refundable.

How can I download my eTranscript as a PDF?

Your eTranscript is not available for download from the Documents Page in your MyCreds Learner Portal. This is one of the ways that the Registrar’s Office ensures the integrity and authenticity of academic records for employers, graduate schools, government authorities, and other verifiers. When you share the document with a third party recipient directly through the MyCreds platform, the recipient is able to verify that the document is authentic and current. The recipient will have access to the transcript in PDF format which they will be able to download and retain for their record-keeping purposes.

As a Learner, if you need to download a copy of your Official Transcript for your records, you have the option to share the document with yourself, which will allow you to access and download the PDF. This option will use up one Share Credit; if you also need to share the document securely with another third party within the platform, you will need to purchase additional Share Credits.

For instructions on sharing your eTranscript from the MyCreds portal, follow the step-by-step instructions found in the “How do I share my eTranscript with a third party recipient” question above , but enter your own email address under Recipient Email. Once you complete the steps to confirm the share information, you will receive a new email notification from MyCreds (noreply@mycreds.ca) that includes a link to access the downloadable share of your eTranscript.

You can also view and download your unofficial transcript as a PDF directly from your Student Center at any time provided you attended Western after 1984. Downloading your unofficial transcript from Student Center does not use any Share Credits.

Important: If you choose to download your transcript and send this downloaded transcript to a third party, institutions and organizations may not consider it valid. By receiving a copy of a downloaded transcript, third-party recipients will have no way of verifying that the document you sent them is valid, current, and up to date. Instead, by sharing documents within the platform, the documents are certified as official.

How long does it take from when I complete my order to when I can share my eTranscript through the MyCreds platform?

eTranscript orders are processed and transmitted from Western to MyCreds each business day. You will receive an email notification from MyCreds once your eTranscripts are available for you to share.

What happens if I have a hold on my account?

If you have a hold on your account that restricts you from receiving a transcript, your transcript will not be issued until the balance and/or other obligations have been cleared to the satisfaction of the university.

What if I need my transcript after my current term grades are official and/or my graduation information is on my transcript?

You can indicate when a transcript is to be sent by choosing from the dropdown Indicate When Transcript is to be sent which will allow you to postpone your transcript processing until after grades are available on Student Center, after the end of term, or after you have graduated (so the transcript shows your graduation date/program). Telling us when you want Western to send your eTranscript is important for students who are currently attending or who have recently graduated.

If you require a transcript after the end of a term or immediately after you have graduated, select the appropriate option when you Indicate When Transcript is to be Sent on your transcript order in Student Center. It is not possible to hold an official transcript order for grade changes.

Current students are required to review their unofficial transcript for accuracy and completeness before placing an official transcript order. Official transcripts will not be reissued in the event of a revision to the academic record such as a course drop or grade revision. For these situations, students will be required to place a new official transcript order.


Logging into the MyCreds Learner Portal

How do I log into the MyCreds Learner Portal?

If you have the email notification you received from MyCreds when the document was issued: Follow the link in the email notification and log in with your Western user ID and password.

If you no longer have the email notification you received from MyCreds: Navigate to the MyCreds Education Provider sign-in page and select Western University from the Institution drop-down menu, then log in with your Western user ID and password.

What email address will MyCreds use to send notifications for accessing and sharing my documents?

MyCreds notifications will be sent to the email address you gave us on your eTranscript request through Student Center.

I haven’t received an email notification from MyCreds that my eTranscript is available. What should I do?

The first step is to check the status of your transcript order in Student Center. Once the Transcript Processing Status for your order is Complete (look for the green checkmark), you can access your document directly from the MyCreds platform, even if you don’t have the email notification.


Historic Grading Scales

Beginning February 2020, transcripts at Western University no longer provide information regarding historic grading scales. This information can now be found below:

Undergraduate Faculties and Affiliated University Colleges

Effective 1967

Grade Percentage
A+ 90-100%
A 80-89%
B 70-79%
C 60-69%
D 50-59%
E 40-49% or supplemental
F Below 50% or assigned when course is dropped with academic penalty.

Before 1967

Grade Percentage
A or I 75-100%
B or II 66-74%
C or III 60-65%
D or IV 50-59%
E or V 40-49%
F Below 50% or assigned when a course is dropped with academic penalty.

Faculty of Education

Effective 1967

Grade Percentage
A+ 90-100%
A 80-89%
B 70-79%
C 60-69%
D 50-59%
E 40-49% or supplemental
F Below 50% or assigned when course is dropped with academic penalty.

Before 1967

Grade Percentage
A or I 75-100%
B or II 66-74%
C or III 60-65%
D or IV 50-59%
E or V 40-49%
F Below 50% or assigned when a course is dropped with academic penalty.

School of Graduate & Postdoctoral Studies

Ph.D. (Effective September 1997)

Grade Percentage
A 80-100%
B 70-79%
C 60-69%
F less than 60% (fail)

Ph.D. (Effective September 1993)

Grade Definition
A+ Outstanding Performance
A Proficient in the Subject
B Satisfactory Performance
C Marginal Performance
F Unsatisfactory

M.B.A./Ph.D. (Effective July 1963)

Grade Definition
4 Distinction
3 High Pass
2 Pass
1 Low Pass
0 Unsatisfactory

Schulich School of Medicine & Dentistry – Dentistry

Effective September 1975

Grade Percentage
H Honors 80-100%
P PASS 60-79%
F FAI 00-59%

Schulich School of Medicine & Dentistry – Medicine

Effective September 1990, first time registrants have been assigned the following:

Grade Definition
HON Excellence. The demonstration of a competency well above the minimal acceptable standard.
PASS Clear competency with regards to all criteria considered essential for the completion of that specific course.
FAI An inability to meet the minimal acceptable standards for a specific course.

Faculty of Law

Effective September 2002

Grade Definition
A+, A, A- Excellent
B+, B, B- Good
C, C+, C- Competent
D Marginal Pass
F Unsatisfactory

Effective September 1993

Grade Definition
A+, A, A- Excellent
B+, B, B- Good
C, C+, C- Competent
F Unsatisfactory

Effective September 1983

Grade Definition
A Excellent
B Good
C Competent
F Unsatisfactory