Western ONECard and Photo Standards

If you have ordered your card online, are a current student/staff/faculty and require the card urgently, come to Student Central and speak to our Info Desk about your situation.

Your Western ONECard is more than just a Photo ID Card. The Western ONECard functions as an identification card for exams and bus pass; is your library card; your meal plan card; and can be used for door access and vending machine purchases.  It is also required to access Campus Recreation and to pick up a parking permit or keys.

You must be a current student/staff/faculty to receive a Western ONECard. Cards are available in Student Central at the Info Desk in the Western Student Services building.

*ONLY you can pickup your Western ONECard. You cannot give anyone permission to pickup on your behalf.

Getting Your First Student ONECard

When You Can Order Your First ONECard

The ONECard ordering system will be available for students beginning at these dates:

Undergraduate Students:

  • May 1: for Summer starts
  • June 1: for Fall starts

 


 

Master's and PhD Students:

  • December 1: for Winter starts
  • August 1: for Fall starts
  • April 1: for Summer starts

Graduate students can pick up their cards 2 business days after uploading in Student Central in the Western Student Services building. If you are an International student your term must have been activated the day before you request a card.

Interns & Residents (post MD):

  • Interns & Residents can pick up their cards 2 business days after uploading and paying in Student Central at the Info Desk.

Undergraduate, Professional (Medicine, Dentistry, Law), Education students:

  • Undergraduate, Professional (Medicine, Dentistry, Law) and Education students can pick up their cards 2 business days after uploading and paying in Student Central at the Info Desk.
  • Undergraduate students beginning in Fall 2024 must order their Western ONECard at westernone.uwo.ca by August 2. If ordered by the deadline, you can pick up your card from Student Central starting August 28.

Ordering Your ONECard

To order your Western ONECard, you must go online at visit: http://westernone.uwo.ca. To order your card there are some steps you must follow:

  • Verify your name
  • Upload your Governemnt-issued photo ID
  • Upload a photo for your card
  • Upload proof of citizenship or study permit

As you complete these steps, you will see the colour and status change The bar will turn to green and the status will say "Submitted" or "Approved".

"Submitted" status looks like:
A grey status bar saying "Submitted"

"Approved" status looks like:
A green status bar reading "approved"

Verifying Your Name

You must verify your name when ordering your card. If your name does not match your government-issued photo ID, your ONECard order may be delayed while we review your documents.

Name verification in Western ONECard

If you have a preferred name that is different that your legal name that you'd like used on your Western ONECard, fill out a preferred name change form and email it to contact@uwo.ca.

Uploading Government-issued Photo ID

For this step, you must upload a scanned copy or photo of your government issued photo ID (e.g. passport or driver's license) so that we can ensure your legal name matches the name we have on file for you and your photos are similar. The information will only be viewed by the Office of the Registrar staff who issue Western ONECards. 

Uploading a Photo

Photos should be similar in nature to a passport photo and will remain on your Western ONECard for the duration of your studies at Western. Western reserves the right to not produce a Western ONECard where the photo submitted does not meet the above criteria.

Note: This photo will follow you throughout your studies here at Western and will be used for reference by your professors when conducting your evaluations. Please carefully consider whether the photo you are submitting is one you wish evaluators to see.

For more information about photo upload standard, view the step below "Western ONECard Photo Standards."

Western ONECard Photo Standards

Your Western ONECard is an important piece of photo identification.
Pictures that do not meet the following standards will not be accepted.

Pictures should be no larger than 400X600 pixels and must be a picture file (eg. jpg)

Your Photo Must:

  • Have you looking straight into the camera (i.e. no tilting of the head or side shots of the face)
  • Be from the neck-up only and show your entire face
  • Have a neutral or smiling facial expression
  • Be in colour
  • Be of good quality (i.e. is not blurry, or grainy)
  • Have NO FILTERS

Your Photo Cannot:

  • Contain hats, sunglasses, or graduation caps
  • Have inappropriate expressions
  • Have anything obstructing the view of your face (e.g. no hands on your chin or side of your face). 
  • Have filters
  • Have shadows behind you
  • Have glare on prescription glasses
  • Be a scan of your driver's license, passport, health card, etc.

After Uploading Your Photo

You can check the status of your Western ONECard online at westernone.uwo.ca. A status bar will appear at the top of the page. Your Request Status will read "Pending" while it is being proccessed and "Printed" once we have printed your card.

We are not mailing Western ONECards at this time. Distance students do not require a physical card. They can use the Digital Western ONECard to show they are a student.

Picking Up Your Western ONECard

Current students can pick up your Western ONECard at the Info Desk in Student Central in the Western Student Services Building during our regular business hours (10:00 am - 4:00 pm, Monday - Friday).

To pick up your card, you will need a government-issued photo ID such as your driver's license or passport.

If you're starting classes in fall 2024, you must order your Western ONECard at westernone.uwo.ca by August 2. If you ordered by the deadline, you can pick up your card starting August 28 or when you move into residence

Pickup Days and Locations

August 28-30: University Community Centre (UCC) room 147A/B, 10AM-4PM
September 1 & 2: Student Central, Western Student Services Building room 1120, 10AM-2PM
September 3: closed
Starting September 4: Student Central, 10AM-4PM

 

Lost & Replacement ONECards

Lost Cards

If you lose your Western ONECard and it has a meal plan on it, report it as lost to any cashier on campus or to Student Central and it will immediately be deactivated. You are responsible for all transactions or loss of funds prior to deactivation. If you find your card after it has been deactivated, you need to bring the card to Student Central to have it reactivated as long as it is the most recent issuance.

Note: A $40 fee applies for ALL replacement Western ONECards

The Western ONECard is issued to you as part of the items to which you are entitled as a member of the Western community and under the Dos and Don'ts of use. Please read all terms, as they constitute the legal obligations between you and the University.

Although the card is the property of The University of Western Ontario, it is entrusted to you for your convenience while enrolled at Western. You may have only one Western ONECard at any time and your card can only be used by you. Only the person pictured on the Western ONECard is entitled to spend money from the account

For any questions or problems with your Western ONECard contact Student Central.

Replacement Cards

When ordering a replacement card, you may upload a new photo if you wish. Visit http://westernone.uwo.ca to order your replacement card. The Western ONECard Photo Upload is only for currently registered students. 

If you are uploading a replacement card for a new degree starting in September please see dates under "When you can ordering a Western ONECard".

Note: A $40 fee applies for ALL replacement Western ONECards

Online orders for replacement cards for currently enrolled students are processed Monday to Friday. Please allow 2 business days between your order and when you come to pick up your card.

You can pickup your card in Student Central 10 a.m. and 4 p.m. We are not mailing Western ONECards at this time. Once your replacement card has been printed and your order processed, previous cards will no longer work. There is no refund option for printed cards even if you locate an older card.

Students not on campus can use our Digital Western ONECard once their photo has been approved.

NOTE: Your replacement card may take up to 48 hrs to work on the bus if you are eligible for this service.

Staff & Faculty ONECards

Staff/Faculty Cards

Student Central no longer offers in-person Western ONECard ordering. Current staff and faculty can upload their photo and request a new or replacement Western ONECard online here.

Staff can begin uploading on the first day of their contract, faculty can upload 3 months before their contract begins.

*Not all roles at Western are eligible for a ONECard. If you require it for door access and cannot log in verify with HR that your role is eligible hrhelp@uwo.ca.



Your Official name must match the name indicated on your government-issued photo ID.
If the name displayed above is not correct (spelling and letter case), you must submit proper name change documentation showing your legal name to Human Resources (please allow 5 business days for processing before requesting your ONECard).

Don't forget to upload your government issued photo ID.

You can pickup your card 2 business days after you upload your photo and government ID in Student Central (rm 1120 Western Student Services building).

Only you can pick up your Western ONECard staff/faculty card, and it must be handed to you in person. If you are not physically on campus to pick the card up, we will hold the card until you are. We cannot mail you the card, nor can a third party pick it up.

Photo Guidelines

Your Photo Must:

  •         Have you looking straight into the camera (i.e. no tilting of the head or side shots of the face)
  •         Be from the neck-up only and show your entire face
  •         Have a neutral or smiling facial expression
  •         Be in colour
  •         Be of good quality (i.e. is not blurry, or grainy)
  •         Have NO FILTERS

 Your Photo Cannot:

  •         Contain hats or sunglasses
  •         Have inappropriate expressions
  •         Have anything obstructing the view of your face (e.g. no hands on your chin or side of your face).
  •         Have shadows behind you
  •         Have glare on prescription glasses
  •         Be a scan of your driver's license, passport, health card, etc.

 

Photos should be similar in nature to a passport photo and will remain on your Western ONECard for the duration of your employment at Western. Western reserves the right to not produce a Western ONECard where the photo submitted does not meet the above criteria.

Taking Care of Your ONECard

Dos and Don'ts for your Western ONECard

Your Western ONECard is durable and built to last the entire time you are a student at Western. However, stress/torque on the card can affect the antenna, wiring, or chips that are embedded into the card. Therefore, a little prevention could significantly reduce the probability of requiring a replacement card (for which a fee applies). 

Don't keep your ONECard in your phone case. Magnetic phone mounts, cases, or other objects with magnets can damage magnetic strips or RFID chips like those found in your ONECard and some credit cards, security badges, passports, and key fobs. If you keep your ONECard in your phone case, be sure to take it out before charging.

Do the following to your Western ONECard: Do not do the following to your Western ONECard:

Keep your card safe.  Your Western ONECard is to be kept for the duration of your studies at Western.  A fee will be charged to replace a lost or damaged card.

Clean your card with a soft, non-scratching cloth and water.

Do not lend your card to others.  Your card is to be used only by you.

Do not punch a hole in your card.

Do not place your card near a magnetic field or computer.

Do not store your card near a portable charger.

Do not leave your card in direct sunlight.

Do not expose your card to extreme heat or open flame such as a clothes dryer.

Do not machine wash or dry your card.

Do not use your card as an ice scraper or scraping tool.

Do not bend, crimp, or twist your card.

Do not bite your card.

Do not pound or scratch your card with a pen, key, or other sharp tool.

Do not store your card in a wallet that you keep in your back pocket.

Do not try to reproduce or replicate your card.