Set Up MFA For Student Center

Set Up MFA For Student Center

On April 3, Western will be implementing multi-factor authentication on Student Center. Most of our students will already have this setup to access their Western email account. If you haven’t yet setup your MFA account using DUO, we recommend you do so before April 3.

How to Set Up MFA

1. Go to and log in using your User ID and Password.

2. Click Start Setup.

MFA Setup

3. Select the type of device you're enrolling. You can register an additional device once the initial enrollment has been completed. You are required to have access to your smartphone or tablet during enrollment.

MFA Device Set Up

Continue to the next steps by selecting one of the following:

  • Mobile Phone: You can use a smartphone or a basic cell phone which can receive a text message.
  • Tablet: You can select an Apple tablet (iPad or iPod touch) running iOS 13.0 (or newer) OR an Android tablet running 8.0 (or newer).
  • Landline: This can be your office phone extension, your home phone number, or even a basic cell phone that can receive a phone call. Duo will call this phone number when you're logging into a service with MFA. Once you've answered the call, you'll be prompted to press any number to confirm the log in attempt.
  • Security Key (Yubikey): You can use a security key that plugs into your computer using a USB port.
  • Tokens & Keys: WTS can provide a Hardware Token to main campus faculty and staff.

4. Once your devices have been enrolled, test your setup using the Test MFA button provided within the application.


Who do I contact for help?

To get help with MFA, reach out to Western Technology Services.

What is Multi-factor Authentication (MFA)?

Multi-Factor Authentication (MFA) is an authentication method in which a user is granted access only after successfully presenting two or more pieces of evidence to prove their identity. Duo Security is being used to secure MFA-enabled services at Western University.

Who will have to use MFA on their Student Center?

All current students at Western, including undergraduate, graduate, and professional students, will need to use Duo Multi-Factor Authentication when logging into their Student Center. This includes Ivey and Schulich students

How do I set up MFA on my Student Center?

If you have already set up MFA to access your UWO email and other Office 365 applications, there is no further action required. If you haven’t set up Duo multi-factor authentication yet, you will need to follow the steps on this website to set up your Duo MFA.

Why do I need to use MFA?

Multi‐factor authentication adds a second layer of security, keeping your account secure even if your password is compromised.

Setting up Duo MFA with an International Phone Number

This happens when you do not meet the priority or restriction placed on the course. You may not get special permission to avoid these situations.

MFA Select Your Country

What does the “Access is not allowed because you are not enrolled” message mean?

This message indicates that you have not enrolled any devices for MFA. To enroll a device and resolve this error, follow Steps 1 & 2 on WTS’ Setup MFA page.

What do I do if I lost my phone?

If you have enrolled a second authentication device, you can log into MyMFA to delete your lost or stolen phone. If you are not able to log into MyMFA, please contact the WTS Helpdesk for assistance with logging in using another method, and then deleting the missing phone.

Will I need to use Duo every time I login to my Student Center?

Yes, you will need to use multi-factor authentication each time you login to your Student Center.